Consumer Alerts

American Airlines: How Unfriendly Are Its Skies?

Consumer Alerts
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For over 30 years, United Airlines’ tagline was “Fly The Friendly Skies.” Since its merger with Continental, the company’s customers have complained that flying United has been anything but a user-friendly experience. However, consumer travel advocate Christopher Elliott recently wrote “Looks like United my not be a lost cause after all” and my own recent […]

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Consumer Alert: Avoiding Ryanair Boarding Pass Fees

2012 London Olympics
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(October 26, 2013 Update: Per this story in the Daily Telegraph republished by online travel news site Skift.com, on December 1st, 2013 Ryanair plans to substantially reduce the boarding pass fee referred to below. The airline also plans to cut some of its other fees as well.) You figured since you were in London to […]

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Fear of Flying: Is It Time to Re-Regulate U.S. Airlines?

Consumer Alerts
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The “Golden Age of Air Travel”? When was that? Well, it might have been in the era depicted in the ABC-TV series “Pan Am” or back in the late 1950’s when even passengers flying in Coach between New York and Paris on that now-defunct airline rode in style. These days most of us find booking […]

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Fairness in Airfares: What Should You Pay to Fly?

Consumer Alerts

Consumer travel advocate, Christopher Elliott, recently asked this question about the cost of air travel in a post to his blog:  “Do travelers need new federal protections?”  Elliott noted that a bill introduced by Sen. Mary Landrieu (D-La.) called the “Airline Passenger BASICS Act would force air carriers to let passengers check one bag within […]

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Consumer Alert: “Southwest Escape” Offer Grounded

Consumer Alerts
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The “snail mail” which the U.S. Postal Service delivers to me consists mainly of advertisements and catalogs that quickly find their way into the paper recycling bin that the garbage company collects each week.  But unlike the envelopes stuffed with most of that not-so-informative information, the ones related to travel usually get opened and the […]

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