American Airlines: How Unfriendly Are Its Skies?

October 5, 2012

in Consumer Alerts

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For over 30 years, United Airlines’ tagline was “Fly The Friendly Skies.” Since its merger with Continental, the company’s customers have complained that flying United has been anything but a user-friendly experience.

However, consumer travel advocate Christopher Elliott recently wrote “Looks like United my not be a lost cause after all” and my own recent flights on United went off without a hitch, except for delays caused by runway construction and limited visibility due to low-lying fog at San Francisco International Airport.

The latest U.S. airline to get its operational problems aired in the press is American. Its management and pilot’s union have yet to work out a new contract. This PBS News Hour report raises an important question: Is American your best choice when picking an airline that will get you to your destination safely and on time?

Watch American Airlines: Loose Seats, Smoky Cabins, Labor Disputes on PBS. See more from PBS NewsHour.

For more coverage on American Airlines’ labor contract negotiations, see this Chicago Tribune story and this report from ABC News.

(If you’ve recently flown on American, please relate your experience, whether good or bad, using the comment form at the end of this post. For more commentary on the state of air travel, read “Fear of Flying: Is It Time to Re-Regulate U.S. Airlines?”)

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{ 8 comments… read them below or add one }

joy October 14, 2012 at 6:34 PM

It’s surprising to read about how much their quality has declined over the years. I hope this issue is resolved at the soonest possible time to prevent untoward incidents in the future. Thanks for sharing!

Aayna October 16, 2012 at 8:46 AM

Of late, a lot of news regarding the operational inefficiency of many American airlines has surfaced. There is indeed a need to find a solution to the present problem. The video is worth watching and makes the idea of the post crystal clear. Thanks for the share.

Kristine October 16, 2012 at 10:21 AM

Our safety and convenience should be of utmost importance to airline companies, it’s disappointing how they have compromised the interest of their passengers through these lapses. Thanks for bringing this to our attention.

Kelly October 17, 2012 at 11:20 PM

Me and my friends still prefer American Airlines. Doesn’t mean they fail once or twice that they provide unreliable service. Nice post!

Stacey October 18, 2012 at 5:54 AM

I still think American Airlines provides reliable service. There maybe down times but isn’t that normal for every company?

Dick Jordan
October 18, 2012 at 8:15 AM

American’s current operational woes have been widely reported and appear to be directly related to its contract dispute with its pilots’ union. Hopefully, when that dispute is resolved, reports of unreliable service will disappear from American’s skies.

Calra October 23, 2012 at 11:54 PM

I still prefer American Airlines in terms of providing quality services to its customers. I just feel it’s unfair to label them as something with bad reputation just because of one particular incident. But thanks for sharing this.

Dick Jordan
October 24, 2012 at 9:06 AM

Unfortunately for American, complaints about service are not limited to simply one incident.

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