American Airlines: How Unfriendly Are Its Skies?

October 5, 2012

in Consumer Alerts

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For over 30 years, United Airlines’ tagline was “Fly The Friendly Skies.” Since its merger with Continental, the company’s customers have complained that flying United has been anything but a user-friendly experience.

However, consumer travel advocate Christopher Elliott recently wrote “Looks like United my not be a lost cause after all” and my own recent flights on United went off without a hitch, except for delays caused by runway construction and limited visibility due to low-lying fog at San Francisco International Airport.

The latest U.S. airline to get its operational problems aired in the press is American. Its management and pilot’s union have yet to work out a new contract. This PBS News Hour report raises an important question: Is American your best choice when picking an airline that will get you to your destination safely and on time?

Watch American Airlines: Loose Seats, Smoky Cabins, Labor Disputes on PBS. See more from PBS NewsHour.

For more coverage on American Airlines’ labor contract negotiations, see this Chicago Tribune story and this report from ABC News.

(If you’ve recently flown on American, please relate your experience, whether good or bad, using the comment form at the end of this post. For more commentary on the state of air travel, read “Fear of Flying: Is It Time to Re-Regulate U.S. Airlines?”)

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